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Dear Customer,

Thank you for your reply.
We are aware of the concern of a number of players regarding performance issues during some sieges.
We are constantly working on improving server stability and performance and we are in the process of collecting more information regarding this issue.
We would like to apologize for the lack of communication regarding this matter through our official forums.
We will be placing this ticket 'In progress' until further information is required or we have an update for you regarding this matter.

Thank you for your patience and understanding while we work toward improving the game's performance and experience.

Regards,
Customer Support

So they don't have a clue.

sounds like a typical vague form letter they would send out.

For me, everything was fine in the last siege until the boats came into range. Then I froze & crashed.

Having programmed some state machines before, the sudden need to update a large amount of information out to the clients is the problem.

That little "load lag" you feel when another player comes into your range is the update you are getting. Player's position, vector, equipment, etc.

When a whole group comes in, that is amplified by the number of people in the group X the number of clients requiring the update.

Now think of a boat or two entering your range, with a couple groups on board & a pile of groups needing the updated information all at once ... that is the programming challenge.

You need the packets of info small enough to send & the client's buffer large enough to receive it and then process it.

Then the client(s) and the state machine on the server(s) have to continuously update the information (vector, equipment, engagement, etc.).

A tough nut to crack as to where the bottleneck is ... server(s), bandwidth, client buffer & processing. Blows to pinpoint the problem & even if you do, figuring out a solution may be a total nightmare.

Edit: Thought I was good. Big negative I found out last night.

I still crashed as soon as the boat cam in to mix. Then I relogged and was fine. It is just that initial pop of the boat, it seems for me.

Dear Customer,

Thank you for your reply. We understand the performance drop in sieges can be cause for frustration.
At this point, we would appreciate you sending us your client's logs so we may be able to further investigate the issue.

In order to send us your logs please do the following:

* WE NEED THE LOGS GENERATED WHEN YOU EXPERIENCED YOUR ISSUE. PLEASE DO NOT SEND US OUTDATED OR LATER LOGS AS THEY WILL NOT HOLD THE INFORMATION WE REQUIRE*

1. Open your Program files folder or the folder in which you have installed Darkfall: Unholy Wars
2. Next find the Darkfall Unholy Wars folder
3. Click on the folder and you should see a "Data" folder
4. You will need to upload all files with the extension "*.log" to this ticket response

These files will appear as TXT Documents in your Windows Explorer File Type column. These files are in the form client_*_ClientGamelogic. More specifically, you should have some or all of these files - some may be empty:

client_1_ClientEngine
client_1_ClientGamelogic
client_1_Controller
lobby

It is possible there are many files with this extension. If the files are large you may have to send them one at a time.

Also, if you have any issues sending the files through our ticketing center you can send the files to: cs@aventurine.gr.

Please make sure to include your ticket number in the subject header as well as your account name and server name.

Once we have your logs we will be able to provide further assistance.

You can also see this information in our Knowledge Base at https://cs.darkfallonline.com/index.php?...ize-restriction

Thank you,
Darkfall Unholy Wars Customer Support