Dear Customer,

Thank you for your reply. We understand the performance drop in sieges can be cause for frustration.
At this point, we would appreciate you sending us your client's logs so we may be able to further investigate the issue.

In order to send us your logs please do the following:

* WE NEED THE LOGS GENERATED WHEN YOU EXPERIENCED YOUR ISSUE. PLEASE DO NOT SEND US OUTDATED OR LATER LOGS AS THEY WILL NOT HOLD THE INFORMATION WE REQUIRE*

1. Open your Program files folder or the folder in which you have installed Darkfall: Unholy Wars
2. Next find the Darkfall Unholy Wars folder
3. Click on the folder and you should see a "Data" folder
4. You will need to upload all files with the extension "*.log" to this ticket response

These files will appear as TXT Documents in your Windows Explorer File Type column. These files are in the form client_*_ClientGamelogic. More specifically, you should have some or all of these files - some may be empty:

client_1_ClientEngine
client_1_ClientGamelogic
client_1_Controller
lobby

It is possible there are many files with this extension. If the files are large you may have to send them one at a time.

Also, if you have any issues sending the files through our ticketing center you can send the files to: cs@aventurine.gr.

Please make sure to include your ticket number in the subject header as well as your account name and server name.

Once we have your logs we will be able to provide further assistance.

You can also see this information in our Knowledge Base at https://cs.darkfallonline.com/index.php?...ize-restriction

Thank you,
Darkfall Unholy Wars Customer Support