Wow this just gets worst........After going on 2 weeks going back and forth with AV, responses and e-mails being forwarded from this dept to that dept. I realized yesterday that they had misspelled my account login name frown
I brought this to there attention yesterday along with the following information:
1. Name and address of the credit card holder.
2. Last four numbers of the current credit card.
3. Name and address at the time of purchase.
4. Date of last log out.
5. I even told them that I recieved a one day suspendtion last month to help them verify.

I recieved an e-mail that they are forwarding this information to the correct dept...........

Today I recieved an email telling me that more information will be required for verification........
1. Please send a picture copy of ID showing correct address.
2. Copy of the purchase verification e-mail.
3. A list of any other accounts I have with them.

I have searched my e-mail accounts and can not find a verification e-mail for them....I must have lost it when I installed Windows 7 or its so old I deleted it by mistake.

Not even WOW is this anal!

I am sure the account was not hacked but a screw up on AV's part.
How many of you would send the last information request to them?
Im afraid this is the end of the road for Kobold Inc.
Im PISSED OFF!!