Yah they will definitely help you out. When they were having that retaliator base ship sale with LTI I put in an order. But I wasn't able to get it in that week because I was having a card issue. The transaction died in cart, however I put in a ticket with a quick explanation and they put a token in my account so I can purchase the ship the base ship with LTI whenever I like.

Their customer service is pretty good.